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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Barney

February 7, 2026

5  out of  5
rating by Mary Barney
"Craig called me on a Saturday because I was about to lose my safe driver discount for technical reasons. He spent 20-30 min on the phone, first with me and later with my 17 year old who had to fill his recurring role as tech expert. Craig was helpful, patient, and friendly. This was some great customer service service. If you don't know where to turn for your ins needs. Look no further."
We responded:
"Thanks so much for the amazing review, Mary! You are such an awesome person to be able to work with. If you ever need anything, just let us know!"
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joe bitner

February 5, 2026

5  out of  5
rating by joe bitner
"Amazing service from Bailee. Fast and easy setup. Couldnt be happier!"
We responded:
"Joe, thank you for the 5-star review! We feel lucky to have you!"
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Kellie Gergits

February 5, 2026

5  out of  5
rating by Kellie Gergits
"Excellent customer service!"
We responded:
"Wow! Thank you so much for the 5-stars, Kellie! We really appreciate your feedback and are always here to help with anything. You are so great ot work with. Thank you!"
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wayne webster

February 5, 2026

5  out of  5
rating by wayne webster
"Craig Lincoln’s office staff (Kierra, Bailee, Jocelyn, & Stephanie) are amazing. They have a wealth of State Farm insurance information between them. Their telephone etiquette, bubbly, warm and courteous, makes you feel like you’re a family member. Thanks ladies."
We responded:
"Thanks so much for the fantastic rating, Wayne! We have known you now for ever and so appreciate you. If there is anything we can do for you in the future, just give us a shout! "
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Steve Krabbe

February 2, 2026

5  out of  5
rating by Steve Krabbe
"I have been a long-time customer with Craig Lincoln - and am happy to brag about one of their best reps... Stephanie Salcedo! She is always a call or email away - and responds extremely quickly...usually with more answers than I had originally asked for. She is always looking out for her clients, and I can't recommend her more than I already am. Thanks for everything you do for me and my family, Stephanie!"
We responded:
"Thank you for taking the time to leave such a great review, Steve. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Marlene Camacho

February 2, 2026

5  out of  5
rating by Marlene Camacho
"Great service and always answers my questions."
We responded:
"We appreciate your review, Marlene. We are so happy that you had such a wonderful experience. We are grateful to you and your family."
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Gregg Kaput

February 2, 2026

5  out of  5
rating by Gregg Kaput
"Kierra was super easy to work with on adding a car. It is always super easy to get things completed. And super easy conversation. Thanks"
We responded:
"Wow, thank you for the 5-star review, Gregg! We appreciate your support! If you ever need any help or have any questions let us know!"
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riley ruffin

February 1, 2026

5  out of  5
rating by riley ruffin
"Craig Lincoln and his crew are top shelf. I have had insurance with Craig for several years and have never had an issue. They have always been courteous and professional. I typically work with Bailee. She is very detailed and thorough to ensure that I have considered various scenarios for proper coverage. The entire team Bailee, Kierra, Jocelyn, and Stephanie have always been helpful."
We responded:
"Thank you so much for the 5-stars, Riley! We really appreciate your feedback and are always here to help with any insurance needs you have. We love getting to talk with you!"
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Brittney Dopheide

January 31, 2026

5  out of  5
rating by Brittney Dopheide
"I have had great experience since switching to State Farm a year ago. Craig Lincoln and his staff are extremely supportive and want the best for their customers, and it is apparent in the way they take care of you. I'm proud to be a customer of this State Farm- thank you!"
We responded:
"Brittney, thank you for the fantastic rating! We do want the best for you and are proud that you are our customer!"
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MaryAnne Joseph

January 30, 2026

5  out of  5
rating by MaryAnne Joseph
"I would highly suggest to get insurance here. Bailey is the best!! Thank you so much for your help!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with Bailee! Thank you!"
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Tina Jones

January 17, 2026

5  out of  5
rating by Tina Jones
"Thank you so much Bailee J McDaniel for making my transition from GEICO to State Farm Insurance a smooth transition. I appreciate you going over both policies in detail and answering my questions. I definitely would recommend Craig Lincoln, State Farm Insurance Agent"
We responded:
"Thank you for your kind review. Tina, you are a joy to talk to! We love Bailee too! We hope to exceed your expectations when it comes to all insurance needs. Let us know anything we can do to."
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Mason Straughter

January 17, 2026

5  out of  5
rating by Mason Straughter
"Stephanie was a big help getting our renters insurance started, she was very friendly and willing to assist!"
We responded:
"Mason, we really appreciate your 5-star review! We are always happy to help with finding the right coverage, helping with a claim, or answering questions! "
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Grace McFadden

January 13, 2026

5  out of  5
rating by Grace McFadden
"stephanie is just a joy to speak with and so so helpful!! thank you stephanie!!"
We responded:
"Thank you for the wonderful 5-star review! We are happy you had a wonderful experience with us. If you ever need anything, do not hesitate to reach out. We would love to help! "
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CHRISTINE IELER AVON

January 12, 2026

5  out of  5
rating by CHRISTINE IELER AVON
"Craig and his team are amazing!! Kierra is so postive and helpful making your stressful moments alot calmer when we call in. the team is so quick with providing over the phone and via email all the detailed info you need to proceed to the next step and making sure to answering any of your questions right away. I love and praise how Craig always takes the time to chat with you after the team to make sure to break everything down and make sure you understand the process.. 😊 Such a Great team...We have Been with them for over 15 years and love and appreciate being part of their State farm group♡"
We responded:
"Thank you so much for your wonderful review and kind words! We're thrilled to hear that Kierra, and the entire team have been able to support you so positively over the years. Providing calm, quick and clear communication is very important to us. We appreciate the trust you've placed in us all these years. It’s a pleasure having you as part of our family! If you ever need anything, we're always here to help. 😊"
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Vernon Hammond

January 9, 2026

5  out of  5
rating by Vernon Hammond
"Craig Lincoln and his staff has to be one of the best insurance offices in the Joliet/Plainfield area. They are very professional and diligent in taking care of their customers, they also are friendly and make you not feel like a number. Craig and his staff will do their best to make sure your claim experience is done well and handled correctly. Thank you all for your professionalism."
We responded:
"Wow, Vernon, thank you for that awesome review! We are lucky that we have gotten to work with you for decades. I always look forward to seeing your name in our caller ID. Thank you for all these years. "
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jessica gomez

January 9, 2026

5  out of  5
rating by jessica gomez
"Craig is great!! All staff so helpful Stephanie is great! Great customer service"
We responded:
"Jess, you are so right. Stephanie is amazing! I am so grateful for your kind review. THANK YOU!"
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Kerri Oconnell

January 8, 2026

5  out of  5
rating by Kerri Oconnell
"I highly recommend this office. Kierra was exceptionally attentive to my questions and answered them with great care and knowledge. Could not be happier with my experience!"
We responded:
"Kerri, thank you for the great review and recommendation! We are so happy that Kierra was able to answer your questions with knowledge and care. We are happy you are here!"
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Jared Ferguson

January 7, 2026

5  out of  5
rating by Jared Ferguson
"Been working with Ms. Kierra and couldn’t be more pleased. Her communication skills and her genuine caring nature really show through her work. She always takes the extra time to make sure we understand, an are on the same page. Very grateful and makes some of the hassles enjoyable. Thanks again for all your help!"
We responded:
"Oh my gosh, Jared, what a wonderful review! I am so grateful that you took the time to say all of this. Kierra is an extraordinary person. Thank you!"
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Sarah Ferguson

January 7, 2026

5  out of  5
rating by Sarah Ferguson
"We love having State Farm with Craigs branch. Kierra is the most helpful and always provides the best and most attentive customer service. Highly recommended branch if you get Kierra your in good hands."
We responded:
"Sarah, thank you for such a kind and thoughtful review! It is great to hear that you are so happy with Kierra and her helpful customer service!"
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elijah garcia

January 7, 2026

5  out of  5
rating by elijah garcia
"Had a great experience working with Kierra looking at auto quotes. She is very knowledgeable and could answer any questions I had. Would highly recommend to anyone!"
We responded:
"Elijah, what a great review! Kierra is very knowledgeable and quick to help. If you have any questions or need anything, just let us know!"
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Johnny Valle

January 7, 2026

5  out of  5
rating by Johnny Valle
"They help with payment plan thanks"
We responded:
"Johnny, thank you so much for the ⭐⭐⭐⭐⭐ Review! It is great to work with you too!"
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Fernando Stephanie

January 6, 2026

5  out of  5
rating by Fernando Stephanie
"We’ve had our insurance with Craig for years and never had a complaint :) shout out to Jocy and Steph you guys are so sweet!"
We responded:
"Thank you for the great review! We are happy to be with you. And Steph and Joce and wonderful!"
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Brittany Simmons

December 16, 2025

5  out of  5
rating by Brittany Simmons
"Insurance Agent Stephanie is such a big help. Anytime I need assistance or guidance, she is willing to give a helping hand, and I truly appreciate it!"
We responded:
"Brittani, what a great review! We appreciate you too! We are happy that you have gotten such great guidance from Stephanie. Thank you!"
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Sebastian Franco

December 14, 2025

5  out of  5
rating by Sebastian Franco
"Stephanie is always super kind and helpful"
We responded:
"Sebastian, thank you for your⭐️⭐️⭐️⭐️⭐️ review! You are so right! Stephanie is so kind and helpful."
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Jamie Shroba

December 12, 2025

5  out of  5
rating by Jamie Shroba
"Bailee was very helpful and thorough when assisting me with switching my home and auto insurance."
We responded:
"Jamie, we are so happy that you switched to State Farm Insurance and especially to our office. Bailee is so helpful. Thank you!"